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The City of Vaughan recognizes that accidental high-water bills may occur for a variety of reasons such as a leak in plumbing like toilets or faucets.
The City’s Accidental Water Leak Adjustment Policy provides one-time financial support for residents, residential tenants who are Alectra Utilities account holders and not-for-profit organizations who have experienced an unintentional water leak due to failed plumbing, such as a leaky toilet or faucet.
Under the policy, an accidental leak is defined as an unintentional water loss caused by broken and/or malfunctioning plumbing fixtures and/or pipes within a residence or building.
An extension for paying water and wastewater bills will not be provided because of a pending adjustment request. Residents are advised to pay the full amount of the accidental high-water bill within the normal payment period while your adjustment request is being investigated or enter into a payment arrangement with Alectra Utilities for the accidental high-water bill amount to remain in good standing on all current billings.
For Eligibility information please go to following link: Accidental Water Leak Adjustment | City of Vaughan