Make a service request to report non-emergency assistance with City services 24 hours a day, seven days a week.

How to make a service request:

  1. Register or Sign in (note: registering or signing in will give you the option of receiving automatic updates regarding your service request)
  2. Select the appropriate category below to create a Reference Number
  3. Use the case number to track updates on your service requests on this page, or call Access Vaughan at 905-832-2281 or accessvaughan@vaughan.ca

This site should not be used to report an emergency. If you require the assistance of police, fire or ambulance services, please dial 9-1-1.

For municipal emergencies or problems that require immediate attention, please dial 905-832-2281 to reach a live agent 24 hours a day, seven days a week.

Track Your Service Request
Service Request Map
See all the service requests users have sent in on a map.
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