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Micromobility Device Issues

Issues related to micromobility devices may be reported here, common issues to look for:

  • large groups of five or more vehicles placed together inappropriately
  • damaged vehicles, such as:
  • flat tires
  • broken or missing parts
  • graffiti or tampering
  • faulty kickstands or locks

Technical issues should be reported directly to the operator’s support team through the app or contact below. 

BIRD Complaint Line Person
Phone 1-866-205-2442
Email 311_vaughan@birdcanada.co
LIME Complaint Line Person
Phone 1-888-546-3345
Email help-vaughan@li.me
Webpage Help Center
Neuron Complaint Line Person
Phone 1-855-594-3973
Email vaughansupport@neuron.sg

To report any device issues please create a service request below: